Shipping

Shipping Confirmation

The French Tangerine will send you an email confirming the shipment of your order. In the Shipping Confirmation, The French Tangerine will provide estimated shipping information and other relevant information such as tracking information for the shipment. It is your responsibility to read the shipment information.

If the product(s) is available at the time of the order and there have been no material changes in availability, price, or specifications, the order will be deemed final.

Shipping & Delivery

In most cases, The French Tangerine will arrange for shipment and delivery through the best available Carrier. Most Suppliers arrange for shipping and delivery through their preferred Carrier, or the best available Carrier. Please note: In some cases, your purchase will not be coming from The French Tangerine, but will be drop shipped from the vendor.

The French Tangerine ships to the 48 contiguous states in the United States.

Shipping Costs

Shipping costs are based on the vendor's stipulations. Shipping costs for all orders will be applied at checkout. Shopify uses a system based on the total amount spent for shipping. If you feel the amount is extremely inflated, it might be a mistake. Please contact me about the shipping costs if you are concerned. 

If you are local, and the item you are ordering can be delivered, a shipping discount code will be applied at checkout automatically!

Cancellation Policy

If the product ordered has been discontinued or is otherwise completely unavailable, The French Tangerine will notify you by email or phone as soon as the information becomes available, and your order will be cancelled.

In the event your order is cancelled, your credit card charge will be voided or credited back to the original form of payment used when the order was placed.

Backordered Products

As soon as the information becomes available, The French Tangerine will notify you by email if the product(s) ordered is backordered. If the information is available, you will also be notified of the expected availability and approximate shipping date. The French Tangerine may, in its sole discretion, permit you to cancel the order. 

If the item is on backorder and you cannot be reached to discuss the backorder, The French Tangerine may place the order or cancel the order with the supplier, whichever seems most prudent.

Force Majeure

Delivery is contingent upon all supply channels being available and timely. The French Tangerine is not responsible for any delays or failure to deliver, when such delay or failure is caused by events outside of our control.

 

Returns/Refund Policy

Many of the items offered at The French Tangerine are one-of-a-kind and not returnable. Of course, if something is broken in transit, you will be refunded. Please take photos of the broken item as well as the packaging if this occurs and send an email within the first week of receipt.

 For many items, our policy lasts 30 days. Unfortunately, if 30 days have gone by since your purchase, we can’t offer you a refund or exchange.

 To be eligible for a return, your item must be unused and in the same condition that you received it, and in the original packaging.

 All special orders are final sales, and some items will require a restocking fee depending on the vendor. Those items are marked whenever possible.

Please email us at thefrenchtangerine@gmail.com first to confirm the return before shipping.

Send your item to:

The French Tangerine

320 S 92nd St

Omaha Nebraska US 68114

You will be responsible for paying for your shipping costs for returning your item, and shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

Once your return is received and inspected, if approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 30 days.