Shipping | Returns
Shipping Confirmation
The French Tangerine will send you an email confirming the shipment of your order. In the Shipping Confirmation, The French Tangerine will provide estimated shipping information and other relevant information such as tracking information for the shipment. It is your responsibility to read the shipment information.
If the product(s) is available at the time of the order and there have been no material changes in availability, price, or specifications, the order will be deemed final.
Shipping & Delivery
In most cases, The French Tangerine will arrange for shipment and delivery through the best available Carrier. Most Suppliers arrange for shipping and delivery through their preferred Carrier, or the best available Carrier. Please note: In some cases, your purchase will not be coming from The French Tangerine, but will be drop shipped from the vendor.
The French Tangerine ships to the 48 contiguous states in the United States.
Shipping Costs
Shipping costs are based on the vendor's stipulations. Shipping costs for all orders will be applied at checkout. Shopify uses a system based on the total amount spent for shipping. If you feel the amount is extremely inflated, it might be a mistake. Please contact me about the shipping costs if you are concerned.
If you are local, and the item you are ordering can be delivered easily, contact me for a shipping discount code to use at checkout! (For example, anyone in Omaha ordering bees!)
Cancellation Policy
If the product ordered has been discontinued or is otherwise completely unavailable, The French Tangerine will notify you by email or phone as soon as the information becomes available, and your order will be cancelled.
In the event your order is cancelled, your credit card charge will be voided or credited back to the original form of payment used when the order was placed.
Backordered Products
As soon as the information becomes available, The French Tangerine will notify you by email if the product(s) ordered is backordered. If the information is available, you will also be notified of the expected availability and approximate shipping date. The French Tangerine may, in its sole discretion, permit you to cancel the order. Your cancelled order is subject to the Refund Policy.
If the item is on backorder and you cannot be reached to discuss the backorder, The French Tangerine may place the order or cancel the order with the supplier, whichever seems most prudent.
Changes in Price or Specifications
If there have been material changes in price or specifications, The French Tangerine will notify you by email or phone as soon as the information becomes available. The French Tangerine may, in its sole discretion, permit you to cancel the order.
Returns | Refund Policy
The French Tangerine is serious about the quality of the merchandise being sold on this website. You are encouraged to inspect your purchase upon its arrival. In the event that damage has occurred in transit, or if you discover any defect in manufacture, please contact us immediately (within 5 Business Days of delivery) so we can take action, or notify the manufacturer on your behalf.
All sale items and custom orders are final purchase and cannot be returned or exchanged.
Some vendors charge a restocking fee for returns. When available, this information will be communicated to you at checkout or in your Order Confirmation.
Original delivery charges, if applicable, are not refundable.
Please contact The French Tangerine for instructions BEFORE returning merchandise. If you have received confirmation from The French Tangerine to return an item, please pack and return merchandise in its original packaging. Ship the package with a carrier that can provide tracking and insurance. Make sure you confirm if the package should be returned directly to the vendor or to The French Tangerine. You are responsible for all shipping costs for returned merchandise.
Of course, The French Tangerine is available to help you if your order is damaged, defective, or does not conform to your Order Confirmation. We will assist you in the process of obtaining a repair and replacement as soon as possible.
If your receipt of non-conforming goods is a result of our own error, The French Tangerine will be fully responsible for processing the return, delivering a replacement product, and paying all return shipping and related costs.
If you receive damaged, defective, or non-conforming goods directly from a vendor via The French Tangerine website, we will contact the Supplier on your behalf and; the repair or replacement will be handled by the Supplier or the Carrier. (The Supplier may require that we submit your claim directly to the Carrier. It is your responsibility to keep all original packaging materials and to keep the item in unused condition.)
Force Majeure
Delivery is contingent upon all supply channels being available and timely. The French Tangerine is not responsible for any delays or failure to deliver, when such delay or failure is caused by events outside of our control.